We are committed to ensuring our customers are satisfied with the products they purchase from us. If you encounter any issues with a product, believe it is defective, or are facing any other problems, please submit a ticket to our Helpdesk.
To help our team resolve your issue as quickly as possible, please include a detailed description of the problem. For damaged or non-functional items, we require a link and a screenshot of the issue.
Please note that we do not offer refunds for digital products under the following circumstances:
The product works as described, but its features do not meet your specific expectations or you assumed it had different functionalities.
You have changed your mind or no longer need the product after purchase.
You have found an alternative product you prefer.
Your server environment does not meet the minimum requirements to run our software.
You have already downloaded the digital product.
We will offer a full refund if the product you’ve purchased meets one of the following criteria:
The product is completely non-functional or significantly different from the official demo.
You have opened a support ticket and have not received a response from our team within 48 hours (2 business days).
The product's description was fundamentally misleading.